TurboTenant Review and Turbo Tenant Reviews From Landlords on Cost, Fees and Support

TurboTenant reviews are good almost everywhere you look. Trustpilot shows 4.2 out of 5 from about 670 reviews, Capterra 4.5 from about 106, and G2 4.5 from about 92. The written complaints that repeat are narrow and predictable: support is hard to reach on the free plan, rent takes up to a week to land unless you pay, and the bookkeeping is thin until the top tier. This review works from TurboTenant's own pricing page and help center, both read for this piece, then reads the pattern in what landlords write after a year of use. We sell rental listings, not landlord software, so we have no stake in which app collects your rent.

If the reason you are shopping is an empty unit rather than rent collection, you can list the vacancy on RentPlace for $39 a month while you decide, or score the ad you already have in the Listing Grader first.

The short verdict

TurboTenant is the best free landlord app for someone with 1 to 10 doors who wants listings, applications, screening, leases and rent in one place and is happy for applicants to pay for the screening. The free plan is real, not a trial. Pay for Essentials ($149 a year to 10 units) once you want state-specific leases, faster payouts and a phone number to call, and take Pro ($199 a year to 10 units) if you want the books and the free bank transfers for tenants. Above about 60 doors it is still cheap, but it was not built for a management company.

How much does TurboTenant cost?

TurboTenant costs nothing on the Free plan. Essentials and Pro are billed once a year, and the price depends on how many units you manage, in four bands that the help center prints and the pricing page does not. The pricing page shows only the bottom rung, $12.42 a month, which is $149 a year divided by twelve.

There is no contract and you can cancel any time, but billing is annual and up front. Essentials adds unlimited state-specific leases and addendums, faster payouts and phone support. Pro adds accounting and financial reports, income verification, custom application questions, user roles, unlimited bank accounts and e-signature templates, and waives the tenant's bank transfer fee. Every rung, and what each band means at your door count, is on our TurboTenant pricing page.

What TurboTenant charges your tenants

TurboTenant can stay free for the landlord because the applicant and the tenant pay for the parts that cost money. That is the trade at the center of every review, so it is worth seeing whole.

Two numbers in that table decide most landlords' plan. On Pro the tenant's $2 transfer fee disappears, so a landlord with five tenants paying by bank saves them $120 a year, more than twice the $50 gap between Essentials and Pro. And because the screening fee falls by $10 on any paid plan, applicants pay less to apply to an Essentials landlord than to a Free one, which matters in a market where good applicants apply to several units at once. Zillow Rental Manager charges applicants $35 and tenants nothing for bank payments, and TurboTenant does not post to Zillow itself; our Zillow Rental Manager vs TurboTenant pricing comparison shows why many landlords run the two together.

Is TurboTenant legit?

Yes. TurboTenant is a US company founded in 2015 in Fort Collins, Colorado, and says more than a million landlords have used it. Screening runs through TransUnion, rent reaches your own bank account, and the review counts on Trustpilot, Capterra and G2 run into the hundreds. The complaints in them are about service and speed, not honesty.

TurboTenant against Avail, RentRedi and Landlord Studio

The three apps landlords most often weigh against TurboTenant price in three different ways: per unit, flat and per door above a free tier. Size decides it.

Avail charges $9 a unit a month, which only beats TurboTenant Pro at a single door, as our TurboTenant vs Avail pricing comparison works out row by row, and the Avail review covers its payout complaints. RentRedi is the cheapest flat price at any size and the closest rival on features; its fees are on our RentRedi pricing page. Landlord Studio is the better bookkeeping app and the dearest once you pass a dozen doors, as the Landlord Studio pricing ladder shows. If an agent is already screening your applicants through RentSpree, note that its $3 rent fee comes out of your payout, not the tenant's, which our RentSpree pricing page prices against TurboTenant at each door count.

What TurboTenant reviews praise

Three things come up again and again. The first is that it is easy: reviewers who had never rented out a unit before describe getting a listing, an application and a lease out in an afternoon. The second is that the free plan does what it says, with no feature cut off on day 31, and that applicants rather than the landlord pay for screening. The third is the tenant side: a portal where tenants pay, message and file maintenance requests, so the landlord stops running rent by text and paper check.

What TurboTenant reviews complain about

Support is the first and loudest complaint. Phone support comes only with Essentials and Pro, and reviewers on the free plan describe slow email replies when something goes wrong. Even paid users note that help keeps business hours. The second is money in transit: on Free a bank transfer takes 5 to 7 business days to reach the landlord, against 2 to 4 on a paid plan, and a late first-of-the-month deposit is what prompts many one-star reviews.

The third is the books. Below Pro there is expense tracking but no real accounting, so landlords on Free often keep receipts in a folder until tax season and then pull the totals off a stack of repair receipts into a spreadsheet for their preparer. The fourth is change: long-time users dislike redesigns that move familiar buttons. A smaller theme is applicant pushback on a $55 fee in competitive markets, where renters apply to several units in a weekend.

One more complaint matters if you are filling a unit. TurboTenant pushes the listing out to the big rental portals, and the leads come back as messages of very mixed quality, which is a portal problem rather than a TurboTenant one. Our page on Zumper for landlords covers what one of those portals charges when the free syndication is not enough.

Is TurboTenant worth it?

For 1 to 10 doors, yes, and the free plan alone is worth it if you can live with slower payouts and email support. Essentials at $149 a year is worth it the first time you need a state-specific lease or a phone call. Pro at $199 is worth it once five or more tenants pay by bank transfer, because the waived $2 fee saves your tenants more than the upgrade costs and you get the accounting on top. From 30 to 60 doors Pro at $699 a year is still cheap next to per-unit suites, but a growing landlord will start to miss owner statements and maintenance workflows.

Who TurboTenant fits and who it does not

Use TurboTenant if you own 1 to 30 residential units, self-manage, and want the whole tenant cycle in one app that your applicants pay for. Start on Free, move to Essentials for leases and phone support, and to Pro once bank-transfer tenants make the waived fee worth it.

Look elsewhere if you run a management company with owner statements and trust accounting, if you need support at 9 p.m., or if your market will not tolerate a $55 application fee.

None of these apps fixes the weeks before the lease. TurboTenant will post the vacancy and syndicate it, and then the inquiries arrive as free-text messages that you sort by hand. On RentPlace a renter answers your move-in date, income band, occupants, pets and lease length before the message can send, and each unit sits on a vacancy board with its days empty beside it. A landlord with an empty unit can list it for $39 a month for up to five listings, stop paying once it is rented, and keep TurboTenant for the lease and the rent.