RentPlace Contact and Support Email
One inbox, read by a person, answered within one business day.
There is no contact form on this site, on purpose: forms attract bots and lose messages, and email leaves you holding a copy of what you sent.
Write to us here.
Monday to Friday. Priority support on the Manager plan and above is answered the same business day.
One address, five kinds of message
It all arrives in the same inbox. Putting the right words in the subject line is what gets it to the right person on the first pass.
What to include
- The account email, if you already have one
- The listing or unit the question is about
- What you expected to happen, and what happened instead
- A screenshot, if something looked wrong on screen
- Support
- Something is broken, a listing will not save, an inquiry did not arrive. Put the unit address in the subject line and we can look it up before we reply.
- Enterprise
- SSO and SAML, SCIM, a DPA, annual invoicing or ACH. Every plan, Enterprise included, is priced on the pricing page and bought by card there. Write with a question about any of it and we answer by email.
- Security
- Put "security report" in the subject. We acknowledge within three business days.
- Press and partnerships
- Same address. Tell us the outlet or the company and what you need.
- Data requests
- Export, correction or deletion of your data. Email from the address on the account so we can verify it is you.
You may not need us at all
Most questions are already answered: plans and what each tier includes on pricing, the objections on the FAQ page, the listing process on how it works, and data handling, sub-processors and vulnerability reporting on security.
What we do not publish
We do not list a phone number or a street address here. Publishing either one before it is genuinely staffed would waste your time, so email is the honest channel and it is the one we actually watch.